Shipping Policy

1. Order Processing

All orders placed on My Nani's Secret are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Locations

We currently ship across most locations within India through trusted courier and logistics partners.

If your area is not serviceable, we will contact you regarding your order.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Delivery times are estimates and may occasionally be affected by weather conditions, public holidays, courier delays, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, My Nani's Secret may offer free shipping promotions on eligible orders.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email and/or SMS containing tracking details.

Customers can use the tracking information provided to monitor the status of their shipment.

6. Delayed Deliveries

While we strive to ensure timely deliveries, delays may occasionally occur due to factors beyond our control.

My Nani's Secret shall not be held responsible for delays caused by courier partners, weather disruptions, strikes, public holidays, or other unforeseen events.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order.

We are not responsible for delivery issues resulting from incorrect, incomplete, or outdated address information.

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and share relevant photographs for review.

We will work with our courier partners to resolve the issue as quickly as possible.

9. Lost Shipments

In the rare event that a shipment is lost during transit, please contact our support team.

We will investigate the matter with the courier partner and provide an appropriate resolution.

10. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, cancellation requests may not be possible.

11. International Shipping

At present, My Nani's Secret primarily ships within India.

International shipping availability, if introduced, will be communicated on our website.

12. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

My Nani's Secret
Email: hi@mynanissecret.com
Website: https://mynanissecret.com